ZeroKey
Help center

Answers to the questions customers actually ask.

Browse by topic, or write to support@symprio.com. We'd rather respond directly than make you guess.

  • Getting started

    • Create your account and your first organisation
    • Upload your LHDN certificate
    • Send your first invoice end-to-end

  • Working with invoices

    • What ‘Validated’ really means
    • Cancelling an invoice within the 72-hour window
    • Self-billed invoices
    • Multi-currency invoices

  • Connectors

    • Connect SQL Account
    • Connect AutoCount
    • Connect Sage UBS
    • Sync rules and conflict resolution

  • Team & permissions

    • Invite teammates
    • Roles explained
    • Approval flows
    • Give your accountant access

  • Billing

    • Change plan or cancel
    • Overage rules and how to read your invoice
    • Refunds and the money-back guarantee

  • Settings & account

    • Change languages
    • Notification preferences
    • Export your data
    • Delete your account